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	<title>Beyond Big Marketing&#187; Website Usability</title>
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	<link>http://beyondbigmarketing.com/blog</link>
	<description>We provide creative marketing solutions for businesses in Chicago.</description>
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		<title>Mobile Chicago customers are looking for more out of your website. Are your ears ringing?</title>
		<link>http://beyondbigmarketing.com/blog/mobile-chicago-customers-are-looking-for-more-out-of-your-website-are-your-ears-ringing/</link>
		<comments>http://beyondbigmarketing.com/blog/mobile-chicago-customers-are-looking-for-more-out-of-your-website-are-your-ears-ringing/#comments</comments>
		<pubDate>Mon, 24 Oct 2011 18:20:20 +0000</pubDate>
		<dc:creator>Mark Cramer</dc:creator>
				<category><![CDATA[Blogging for small business]]></category>
		<category><![CDATA[Cool websites]]></category>
		<category><![CDATA[Mobile Marketing]]></category>
		<category><![CDATA[Website Usability]]></category>
		<category><![CDATA[chicago marketing solutions]]></category>
		<category><![CDATA[integrated marketing agency chicago]]></category>
		<category><![CDATA[mobile marketing]]></category>
		<category><![CDATA[mobile website for small business]]></category>
		<category><![CDATA[mobile websites chicago]]></category>
		<category><![CDATA[small business marketing agency chicago]]></category>

		<guid isPermaLink="false">http://beyondbigmarketing.com/blog/?p=540</guid>
		<description><![CDATA[Are you giving your mobile customers what they want or are they calling somebody else? Your customer is mobile and using their cell phone more than their computers. As a marketing agency in Chicago, we know you need to consider this. &#160; Mobile Marketing has changed the game it’s a … resource for information resource [...]]]></description>
			<content:encoded><![CDATA[<p><strong>Are you giving your mobile customers what they want or are they calling somebody else?</strong></p>
<p>Your customer is mobile and using their cell phone more than their computers. As a <a href="http://www.bigblackpencil.com">marketing agency in Chicago</a>, we know you need to consider this.</p>
<div id="attachment_541" class="wp-caption alignnone" style="width: 310px"><a href="http://beyondbigmarketing.com/video/"><img class="size-medium wp-image-541" title="Picture 2" src="http://beyondbigmarketing.com/blog/wp-content/uploads/2011/10/Picture-2-300x182.png" alt="Chicago marketing agency | beyond big marketing" width="300" height="182" /></a><p class="wp-caption-text">Smell the coffee and get a mobile site!</p></div>
<p>&nbsp;</p>
<p>Mobile Marketing has changed the game it’s a …</p>
<ul>
<li>resource for information</li>
<li>resource for entertaining</li>
<li>resource for doing business</li>
</ul>
<p>Your customers have changed their game too …</p>
<ul>
<li>They want custom information at their fingertips</li>
<li>They want to instantly locate businesses by location and services provided</li>
<li>They want to read reviews on providers and compare</li>
<li>They want to build trust with the company they are selecting and start the conversation right now</li>
</ul>
<p>You should be providing…</p>
<ul>
<li>Instant online ordering capabilities</li>
<li>Real-time access to sale consultants</li>
<li>Reviews of products and services</li>
<li>A higher level of connectivity &#8230;</li>
</ul>
<p>Get better connected with your customer and you will generate greater sales. <a href="http://bigblackpencil.com/contact-us/">Connect with us</a>.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
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		<item>
		<title>Beyond Big Marketing launches a new website for Griffith Airport</title>
		<link>http://beyondbigmarketing.com/blog/big-black-pencil-launches-a-new-website-for-griffith-airport/</link>
		<comments>http://beyondbigmarketing.com/blog/big-black-pencil-launches-a-new-website-for-griffith-airport/#comments</comments>
		<pubDate>Mon, 03 Oct 2011 17:19:15 +0000</pubDate>
		<dc:creator>Mark Cramer</dc:creator>
				<category><![CDATA[Chicago Search Engine Strategies]]></category>
		<category><![CDATA[Cool websites]]></category>
		<category><![CDATA[Integrated Marketing]]></category>
		<category><![CDATA[Small business advertising]]></category>
		<category><![CDATA[small business marketing]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Website Usability]]></category>
		<category><![CDATA[chicago marketing agency]]></category>
		<category><![CDATA[chicago marketing solutions]]></category>
		<category><![CDATA[integrated marketing agency chicago]]></category>
		<category><![CDATA[small business marketing agency chicago]]></category>

		<guid isPermaLink="false">http://beyondbigmarketing.com/blog/?p=486</guid>
		<description><![CDATA[This Indiana airport is keeping our Chicago-based marketing agency on our toes. This is the third website we&#8217;ve created for them in the last six months and it makes navigating  around Griffith airport easier than ever. Based on strategies from Google&#8217;s wdyl beta site, everything you need to find is at your fingertips. Get directions [...]]]></description>
			<content:encoded><![CDATA[<p>This <a href="http://www.griffithairport.com/">Indiana airport</a> is keeping our <a href="http://http://bigblackpencil.com/">Chicago-based marketing agency</a> on our toes. This is the third website we&#8217;ve created for them in the last six months and it makes navigating  around Griffith airport easier than ever. Based on strategies from Google&#8217;s <a href="http://www.wdyl.com/#">wdyl </a>beta site, everything you need to find is at your fingertips. Get directions to the airport, search airport weather, destination weather, flight status, airport news and additional airport services. It&#8217;s easy and fun to use. If you are into customer satisfaction 2.0 contact Beyond Big Marketing and let us make your customers happy too. What&#8217;s next &#8230; look for the first dual website launch from Beyond Big Marketing next week. We will be launching a traditional website plus a unique mobile website for one of our newest clients. If you only have one of these, who are you missing?</p>
<p>Spoiler Alert!!!!!!! Griffith Airport Now has a Mobile version of their web site. check out  this &#8230;<a href="http://beyondbigmarketing.com/blog/wp-content/uploads/2011/10/qrcode.1765219.png"><img class="alignleft size-thumbnail wp-image-496" title="qrcode.1765219" src="http://beyondbigmarketing.com/blog/wp-content/uploads/2011/10/qrcode.1765219-150x150.png" alt="" width="150" height="150" /></a></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<div id="attachment_487" class="wp-caption alignleft" style="width: 310px"><a href="http://bigblackpencil.comI%20/blog/wp-content/uploads/2011/09/Picture-4.png"><img class="size-medium wp-image-487" title="Picture 4" src="http://beyondbigmarketing.com/blog/wp-content/uploads/2011/09/Picture-4-300x285.png" alt="Griffith Airport" width="300" height="285" /></a><p class="wp-caption-text">What do you love?</p></div>
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		</item>
		<item>
		<title>Does your Chicago marketing agency know the difference between a writer and a content developer?</title>
		<link>http://beyondbigmarketing.com/blog/does-your-chicago-marketing-agency-know-the-difference-between-a-writer-and-a-content-developer/</link>
		<comments>http://beyondbigmarketing.com/blog/does-your-chicago-marketing-agency-know-the-difference-between-a-writer-and-a-content-developer/#comments</comments>
		<pubDate>Sun, 23 May 2010 14:54:32 +0000</pubDate>
		<dc:creator>Mark Cramer</dc:creator>
				<category><![CDATA[Chicago Marketing Company]]></category>
		<category><![CDATA[Chicago Search Engine Strategies]]></category>
		<category><![CDATA[SEO Strategies for your Chicago Business]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[website marketing]]></category>
		<category><![CDATA[Website Usability]]></category>
		<category><![CDATA[Websites that work]]></category>

		<guid isPermaLink="false">http://beyondbigmarketing.com/blog/?p=216</guid>
		<description><![CDATA[Writers are different from content providers, especially when it comes to web. At Beyond Big Marketing we know the difference between a writer and a content developer. You need to find a great writer that also knows how to write content for the web. When we write content for the web, we create an excel [...]]]></description>
			<content:encoded><![CDATA[<p>Writers are different from content providers, especially when it comes to web.</p>
<p>At <a href="http://bigblackpencil.com/">Beyond Big Marketing</a> we know the difference between a writer and a content developer.  You need to find a <a href="http://great-writers.suite101.com/">great writer</a> that also knows how to write content for the web. When we write content for the web, we create an excel spread sheet that identifies the targeted keywords for each page. Then we write the title tags, H1 Tags, and copy based on 3 or 4 key phrases per page.</p>
<div id="attachment_217" class="wp-caption alignleft" style="width: 310px"><a href="http://beyondbigmarketing.com/blog/wp-content/uploads/2010/05/Content-development-chicago.png"><img class="size-medium wp-image-217" title="Content development Chicago" src="http://beyondbigmarketing.com/blog/wp-content/uploads/2010/05/Content-development-chicago-300x209.png" alt="marketing agency chicago" width="300" height="209" /></a><p class="wp-caption-text">Copy with a purpose</p></div>
<p>Then we look at the copy to make sure that the content is compelling for the reader.</p>
<p>There&#8217;s a lot going on for the content developer, Just ask <a href="http://bigblackpencil.com/about-us/">Kevin</a>. they have to work hand-in-hand with the metrics specialists to make sure that what they write is what people are looking for. They have to accomplish a lot of stuff behind the scenes.</p>
<p>If they do their job well, your website is more profitable.</p>
<p>That&#8217;s just one of the marketing strategies we use for our Chicago-based businesses. Let us take a look at your website and we&#8217;ll show you how to increase traffic and conversion on your website.</p>
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		<item>
		<title>Listen to your customers It&#8217;s the only way to improve your business</title>
		<link>http://beyondbigmarketing.com/blog/listen-to-your-customers-its-the-only-way-to-improve-your-business/</link>
		<comments>http://beyondbigmarketing.com/blog/listen-to-your-customers-its-the-only-way-to-improve-your-business/#comments</comments>
		<pubDate>Fri, 18 Apr 2008 01:52:33 +0000</pubDate>
		<dc:creator>Mark Cramer</dc:creator>
				<category><![CDATA[Chicago Marketing Company]]></category>
		<category><![CDATA[relationship Marketing]]></category>
		<category><![CDATA[website marketing]]></category>
		<category><![CDATA[Website Usability]]></category>
		<category><![CDATA[Websites that work]]></category>
		<category><![CDATA[Don't Make Me think]]></category>
		<category><![CDATA[Steve Krug]]></category>

		<guid isPermaLink="false">http://beyondbigmarketing.com/blog/listen-to-your-customers-its-the-only-way-to-improve-your-business/</guid>
		<description><![CDATA[You have to buy this book!!!!! Beyond Big Marketing is a small business marketing agency in Chicago. We learn many of our marketing strategies from the very best . Today I learned something about Steve Krug, author of Don&#8217;t Make Me Think. I recently visited his web site and thought I had uncovered a usability [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://beyondbigmarketing.com/blog/listen-to-your-customers-its-the-only-way-to-improve-your-business/steve-krug-dont-make-me-think-usability-expert/" rel="attachment wp-att-86" title="Steve Krug, Don’t Make Me think, Usability Expert"><img src="../wp-content/uploads/2008/04/dmmt-cover-workshop.thumbnail.jpg" alt="Steve Krug, Don’t Make Me think, Usability Expert" /></a>  <a href="http://www.amazon.com/exec/obidos/ASIN/0321344758/ref=nosim/advancedcommonse">You have to buy this book!!!!!</a></p>
<p><a href="http://bigblackpencil.com">Beyond Big Marketing</a> is a small business marketing agency in Chicago. We learn many of our marketing strategies from the very best . Today I learned something about <a href="http://www.sensible.com">Steve Krug</a>, author of Don&#8217;t Make Me Think. I recently visited his web site and thought I had uncovered a usability issue in his web site. I wrote Steve an email to let him know my thoughts.</p>
<p>I really wasn&#8217;t expecting a response, but Steve wrote me back and I thought I&#8217;d share the email with you. The reason I am sharing isn&#8217;t just because his understanding of usability and how people search the web is legendary, It&#8217;s because he took the time to respond to me. <a href="http://bigblackpencil.com/websites.php">People who listen to their customers, never stop learning</a>.</p>
<p>First my email to Steve &#8230;</p>
<p>From: Mark Cramer<br />
To: Steve Krug<br />
Subject: Problem with your site</p>
<p>Steve,</p>
<p>You are my hero. I use your book to make me look smart. I was on your <a href="http://www.sensible.com/">website </a>today and I had to think too much.</p>
<p>Your Version</p>
<p>&#8220;So if you know someone who&#8217;s going to buy the book, please do me a favor and ask them to buy it by clicking here.&#8221;</p>
<p>My Version</p>
<p>&#8220;So if you know someone who&#8217;s going to buy the book, please do me a favor and ask them to buy it by <a href="http://www.amazon.com/exec/obidos/ASIN/0321344758/ref=nosim/advancedcommonse">clicking here</a>.&#8221;</p>
<p>Regards,</p>
<p>Mark Cramer</p>
<p>bigblackpencil.com</p>
<p>From: Steve Krug<br />
Subject: RE: Problem with your site<br />
To: Mark Cramer</p>
<p>Mark&#8230;</p>
<p>Thanks for the kind words. I figure we can all use all the help we can get to look smart.</p>
<p>About your suggestion: You’re right, of course, and it’s something I never noticed. (Which is exactly why I’m so gung ho about user testing: we’re all too close to our own “stuff” to see the blemishes.)</p>
<p>But this particular flaw also falls in the category of Probably-a-kayak-problem: Even though it may cause a question mark to appear over some people’s heads, it’s hard to imagine that most of them won’t eventually figure out what it’s supposed to mean (click one of the buttons over on the right that say “Buy!”).</p>
<p>My first instinct was to rush in and change it, and in fact I was already in DreamWeaver when I realized it was a little more complicated than it seemed at first. The two paragraphs actually say<br />
Thanks to Amazon&#8217;s Associate program, if you use the links on this page to buy my book, they pay me a small commission.</p>
<p>So if you know someone who&#8217;s going to buy the book, please do me a favor and ask them to buy it by clicking here.</p>
<p>[“here” actually meaning “on this page”.]</p>
<p>I was going to change the second sentence to read<br />
So if you know someone who&#8217;s going to buy the book, please do me a favor and ask them to buy it by clicking _____.</p>
<p>Except I realized I wasn&#8217;t sure what _____ would be. “The links on this page”? It already says that in the previous sentence. “One of the buttons on the right”? Kind of awkward, and why did I call them links in the previous sentence and buttons now? Maybe the first sentence should talk about buttons.</p>
<p>And on and on.</p>
<p>So in my book at least, the math works out like this in the long run:</p>
<p>Probably not causing most people a lot of trouble<br />
+ No good solution obvious to me<br />
&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;-<br />
Leave it alone and hope for the best</p>
<p>It may not be the right choice, but at least you can see where I’m coming from.</p>
<p>Thanks again, though. It’s always interesting.</p>
<p>Steve</p>
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